Job Title: Field Service Technician - CNC Grinding Machines
- Location: Mundelein, Illinois, United States; In-office; Full-time
- Salary: U$70K - $80K per annum
- Industry: Industrial and Maintenance; Mechanical Or Industrial Engineering
Description
We
are seeking a highly motivated and skilled Field Service Technician to join our
dynamic team. In this role, you will be responsible for providing exceptional
on-site service and support to our valued customers across the USA, Canada, and
Mexico.
Job Duties
- Conduct field service at customer facilities, ensuring the proper functioning and maintenance of CNC tool & cutter grinding machines, specifically focusing on Strausak machines with an understanding of Numroto software.
- Provide comprehensive support to customers onsite, by phone, and via email, addressing inquiries and troubleshooting issues promptly and effectively.
- Troubleshoot and repair mechanical, electrical, hydraulic, and pneumatic components of CNC grinding machines.
- Perform machine installations at customer sites.
- Provide technical guidance and training to customers on machine operation, maintenance, and troubleshooting.
- Maintain accurate service records and documentation.
- Travel extensively within the USA, Canada, and Mexico (up to 50% travel) to support customer needs.
Ideal Candidates
- Possess a strong technical background with a minimum of 3 years of field service experience with CNC grinding machinery.
- Proven expertise in troubleshooting machine problems, including mechanical, electrical, hydraulic, and pneumatic issues.
- Experience with the installation and commissioning of CNC grinding machines.
- Strong mechanical aptitude with the ability to diagnose and repair complex machinery.
- Proficiency in reading and interpreting electrical, mechanical, and other technical drawings.
- Basic knowledge of electrical and fluid power circuits is preferred.
- Excellent communication and interpersonal skills with the ability to effectively interact with customers at all levels.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Possess a valid driver's license and be willing to travel extensively.
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