Quality Manager; Work location: Riyadh, Saudi Arabia; In-office; Full-time; Salary: US$80K - $96K per annum; Industry: ICT; Administrative and Office
Job Title: Quality Manager
- Work location: Riyadh, Saudi Arabia; In-office; Full-time
- Salary: US$80K - $96K per annum
- Industry: ICT; Administrative and Office
Overview:
We
are seeking a highly motivated and experienced Quality Manager to join our
growing team.
The
ideal candidate will be a Saudi National with 12+ years of experience in
Quality Management, preferably within the outsourcing industry.
This
role requires strong managerial experience, a proven track record of success in
managing large government and private accounts, and a deep understanding of
quality assurance principles and methodologies.
Responsibilities:
- Business Process Excellence
- Lead the development and implementation of robust quality management systems.
- Conduct thorough business process mapping and analysis to identify areas for improvement.
- Drive continuous improvement initiatives across all departments.
- Develop and implement key performance indicators (KPIs) to track and measure quality performance.
Governance & Compliance:
- Develop and maintain operating models, service level agreements (SLAs), and company policies.
- Ensure compliance with all relevant industry standards, regulations, and customer contractual requirements.
- Oversee and conduct internal and external audits to assess quality performance.
- Develop and implement a comprehensive quality certification plan.
Project Management:
- Provide quality oversight for all projects, ensuring adherence to quality standards and timelines.
- Analyze project data to identify potential risks and develop mitigation strategies.
- Collaborate with project teams to ensure successful project delivery.
Customer Focus:
- Identify key customer needs and expectations.
- Develop and implement customer-centric quality solutions.
- Build and maintain strong relationships with key customers.
Team Leadership:
- Lead and mentor a team of quality professionals.
- Provide training and development opportunities to team members.
- Foster a culture of quality and continuous improvement within the organization.
Reporting & Analysis:
- Prepare regular reports on quality performance and key metrics.
- Analyze data to identify trends and make informed decisions.
- Present findings and recommendations to senior management.
Qualifications:
- Education: Bachelor's degree in Engineering, Business Administration, or a related field.
- Experience: 12+ years of progressive experience in Quality Management, with a strong preference for experience in the outsourcing industry.
Skills:
- Proven leadership and managerial skills.
- Strong analytical and problem-solving skills.
- Excellent communication, interpersonal, and presentation skills.
- Proficiency in data analysis and reporting tools.
- Knowledge of ISO 9001 or other relevant quality standards.
- Strong understanding of business process improvement methodologies (e.g., Lean, Six Sigma).
- Proficiency in Microsoft Office Suite.
Other Requirements:
- Saudi National.
- Experience in managing large government and private accounts
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