CRM Specialist in Al Habtoor, Dubai, United Arab Emirates; In-office; Full-time Industry: Real Estate; Construction

 

Job Title: CRM Specialist

• Location: Al Habtoor, Dubai, United Arab Emirates; In-office; Full-time
• Industry: Real Estate; Construction

JOB SUMMARY:

As a CRM Specialist, you will be responsible for managing customer relationships, enhancing client satisfaction, and improving overall customer experience. You will handle SPAs (Sales & Purchase Agreements) and contracts, inquiries, resolve issues, and maintain strong relationships with both potential and existing clients. Your role will focus on utilizing CRM systems to track interactions, analyze customer data, and deliver personalized communication.

Note: Should have a Real Estate Developer background. Should have experience dealing with CRM software. Experience dealing with DLD is a plus. With at least 3-5 years’ experience in the same profession. Excellent communication and interpersonal skills. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). The candidate should be available in UAE, with transferable visa.

KEY RESPONSIBILITIES:

• Client Relationship Management:
• Build and maintain relationships with potential buyers, sellers, renters, and investors.
• Act as a point of contact for clients, addressing their queries, concerns, and needs promptly.
• Track customer interactions using CRM software to ensure all details are recorded and followed up on in a timely manner.
• Database Management:
• Maintain and update a comprehensive database of customers, prospects, and leads.
• Ensure accurate entry of client information, transaction history, and preferences into the CRM system.
• Segment clients into groups based on needs, preferences, or status to tailor communication.
• Client Onboarding & Support:
• Responsible for SPAs and contracts.
• Assist in the onboarding process for new clients, ensuring they understand the services offered and the company’s processes.
• Provide post-sale support, helping customers with their queries regarding property details, documentation, and transactions.
• Lead Generation and Conversion:
• Generate new leads through various channels (online platforms, referrals, etc.).
• Qualify and nurture leads by maintaining consistent contact through calls, emails, or social media engagement.
• Support the sales team in converting leads into clients by providing relevant information and responding to inquiries.
• Collaboration with Other Departments:
• Collaborate with sales, marketing, and customer service teams to ensure smooth handling of client transactions.
• Assist the marketing team by providing customer insights for campaign development and targeting.

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Manager, Risk Solutions (Ukrainian speaker); Location: Dubai, United Arab Emirates; In-office; Full-time; Salary: US$50K - US$70K per annum

 

Job Title: Manager, Risk Solutions (Ukrainian speaker)

• Location: Dubai, United Arab Emirates; In-office; Full-time
• Salary: US$50K - US$70K per annum
• Industry: Financial Services; Risk Management

Overview:

• Supporting the company's Value Added Services team to achieve commercial goals, with special focus on Risk management and fraud prevention platform capabilities through bespoke and segment level GTM initiatives tailored to markets and sub regions
• Leveraging data analytics, market insights, and client feedback to identify opportunities, support GTM execution and enable clients to utilize the company's platforms to optimize transaction fraud across transaction portfolios
• Partner with sales and solution teams for success in pre sales/sales/ post sales client engagements for diverse clients and segments
• Support operating models and service SLAs to execute at scale
• Partnering with stakeholders to align on mass initiatives objectives, priorities, and deliverables.
• Monitoring and reporting on Program KPIs’, milestones, progress and success metrics
• Adapting and maintaining client facing assets, plans and resources and supporting the delivery of key client communication and knowledge transfer with localization
• Execute GTM support and operations with a high level of efficiency and consistency

Qualifications:

• 6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• Fluent English, Ukrainian languages mandatory!
• Has exposure and knowledge of the transaction fraud risk domain across payments and other transactions
• Has a good working knowledge of at least a few leading fraud management solutions
• Preferably has experience in dealing with clients in pre-sales/platform integration/ client performance management landscape with respect to specialized solution platforms
• Helped achieve commercial success by planning & executing end to end program implementations at scale working with stakeholders
• Candidate has worked on driving business impact in B2B environments through excellent program management and operational execution skills
• Experience designing and running product enablement and /sales campaigns of scale
• Good skills in communication, business presentations, coordination, and planning with diverse cross-functional teams
• Possesses an action-oriented, driven, and collaborative mindset

Additional Information:

• The company is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
• The company will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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