
Job
Title: CRM Specialist
- Location: Al Habtoor,
Dubai, United Arab Emirates; In-office; Full-time
- Industry: Real Estate;
Construction
JOB
SUMMARY:
As a CRM Specialist,
you will be responsible for managing customer relationships, enhancing client
satisfaction, and improving overall customer experience. You will handle SPAs
(Sales & Purchase Agreements) and contracts, inquiries, resolve issues, and
maintain strong relationships with both potential and existing clients. Your
role will focus on utilizing CRM systems to track interactions, analyze
customer data, and deliver personalized communication.
Note: Should have a
Real Estate Developer background. Should have experience dealing with CRM software.
Experience dealing with DLD is a plus. With at least 3-5 years’ experience in
the same profession. Excellent communication and interpersonal skills.
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). The candidate
should be available in UAE, with transferable visa.
KEY
RESPONSIBILITIES:
- Client
Relationship Management:
- Build and maintain
relationships with potential buyers, sellers, renters, and investors.
- Act as a point of
contact for clients, addressing their queries, concerns, and needs promptly.
- Track customer
interactions using CRM software to ensure all details are recorded and followed
up on in a timely manner.
- Database
Management:
- Maintain and update a
comprehensive database of customers, prospects, and leads.
- Ensure accurate entry
of client information, transaction history, and preferences into the CRM
system.
- Segment clients into
groups based on needs, preferences, or status to tailor communication.
- Client Onboarding
& Support:
- Responsible for SPAs
and contracts.
- Assist in the onboarding
process for new clients, ensuring they understand the services offered and the
company’s processes.
- Provide post-sale
support, helping customers with their queries regarding property details,
documentation, and transactions.
- Lead
Generation and Conversion:
- Generate new leads
through various channels (online platforms, referrals, etc.).
- Qualify and nurture
leads by maintaining consistent contact through calls, emails, or social media
engagement.
- Support the sales team
in converting leads into clients by providing relevant information and
responding to inquiries.
- Collaboration
with Other Departments:
- Collaborate with
sales, marketing, and customer service teams to ensure smooth handling of
client transactions.
- Assist the marketing
team by providing customer insights for campaign development and targeting.
Interested with this
job 👉
APPLY HERE